Terms of Use

1. Scope and agreements

These Terms of Use (“Terms”) govern HireApp Robotics, including its capture applications, dedicated capture hardware, supported connected devices, device software and firmware, upload and synchronization tools, hosted viewer, customer dashboard, and related services (“Platform”), provided by HireApp Technologies, Inc., a Delaware corporation (“HireApp,” “we,” “us,” or “our”). “You” means the individual using the Platform and, where that individual has authority to bind it, the organization on whose behalf they act. A “Customer” is a person or organization obtaining Platform services or participating in a capture or robotics program with HireApp. An “operator” is a person authorized to use capture applications or Capture Equipment. These roles describe how the Platform is used, regardless of a person’s relationship with HireApp or a Customer.

“Capture Equipment” means devices approved for use with the Platform, whether supplied by HireApp, a Customer, or an authorized third party. It may include mobile devices, dedicated wearable or body-mounted recorders, fixed or site-mounted cameras, multi-camera or depth-sensing rigs, connected task sensors, and associated accessories and gateways. These Terms cover supported replacements, upgrades, and integrations, whether capture is controlled through an app, on the device, or by an authorized remote operator. The equipment available and the collection permitted for each project must be specified separately; listing a device type here does not authorize its use.

By accepting these Terms or using the Platform after being given notice of them, you agree to them to the extent permitted by law. Do not use the Platform if you do not agree. You may bind an organization only if authorized to do so. Merely being recorded does not make someone a party to these Terms or establish their consent.

A signed master services agreement, statement of work, data protection agreement, or other written agreement with HireApp (“Customer Agreement”) controls over these Terms on its subject matter, following that agreement’s own order of precedence. These Terms do not amend a Customer Agreement, relax stricter confidentiality obligations, or expand agreed recording, ownership, processing, or sharing rights. The Privacy Policy explains personal information handling. Neither document replaces required recording notices, individual permissions, or data protection terms.

2. Accounts and access

You must be at least 18 years old and authorized to use the Platform. Use accurate account information and only the access assigned to you. Capture permission does not automatically include dashboard access. Dashboard access does not automatically include recording, downloads, administration, annotation, curation, or model-development rights.

Keep user credentials, device credentials, pairing controls, and Capture Equipment secure. Do not share accounts or transfer a device to an unapproved operator or site. Promptly report suspected misuse, loss, theft, or compromise to HireApp and, where applicable, your account administrator. Capture Equipment may operate under a Customer’s account without each operator holding an individual account. The Customer must identify authorized users and operators, control equipment use, keep access instructions current, and promptly request removal of access that is no longer appropriate. HireApp remains responsible for its own access controls and contractual obligations.

3. Capture and site permissions

Before recording, the Customer and HireApp must agree in writing on locations, tasks, recording areas, recording periods, Capture Equipment, capture methods, excluded areas, and permitted sensor data. Approvals must address equipment placement, field of view, enabled sensors, capture controls, and any unattended, scheduled, continuous, or remotely initiated recording. Those modes are not authorized merely because equipment supports them. Email may document operational approvals where the Customer Agreement permits it. Device possession, pairing, registration, or access to an app does not authorize recording at a site.

• Customers: Arrange the access rights, recording notices, permissions, consents, and approvals required before capture, including those needed from the people being recorded and anyone controlling the location, equipment, or materials involved. Each party remains responsible for laws applicable to its own activities.
• Operators: Record only approved tasks and areas, follow the equipment instructions and reasonable safety and access rules, check the intended capture state using the controls or indicators provided, and stop and report unsafe or unauthorized capture. Do not reposition equipment into excluded areas, bypass recording indicators or privacy controls, or alter equipment or firmware to defeat agreed limits.
• No audio: Capture under these Terms is limited to video, images, and approved non-audio task sensor data. Audio recording is not authorized on mobile devices or dedicated Capture Equipment. Any audio-capable equipment must have audio collection disabled for the program. Do not add or upload audio through another device or integration. A future audio capability would require a separate written agreement or amendment, advance privacy information, and all legally required permissions before use; these Terms do not grant that permission.
• Sensors and location: Camera, motion, orientation, depth, spatial, precise location, and other task-related sensor information may be collected only where specifically described and approved for the relevant project, with required notice and permission. Equipment replacement, a software or firmware update, or an integration must not silently enable new data categories, extend recording periods, or expand the approved purpose. Obtain any required revised approval and notices before changing collection.
• Excluded content: Do not record restrooms, changing rooms, private or excluded spaces, or knowingly capture children. Avoid unrelated people, private communications, screens, credentials, confidential documents, and unnecessary sensitive content.
• Local storage and transfer: Recordings may be stored and processed on Capture Equipment, removable media, or an approved local gateway before direct or delayed upload. Use only approved transfer methods and protect every copy while offline, in transit, or awaiting upload. Delete local video copies after verified upload and no later than seven days afterward, subject to legally required preservation. Do not assume stopping recording, disconnecting a device, or uploading automatically deletes copies or cancels queued transfers. Other local capture data remains subject to the agreed purpose and necessity-based retention limits.

Where equipment has no screen or app permission prompt, the Customer and HireApp must still arrange appropriate notices and required permissions before recording, such as site signage and operator briefings suited to the deployment. The absence of a prompt is not consent.

Post-upload redaction does not make unlawful collection lawful. Report accidental capture promptly so access can be restricted and the material assessed, redacted, excluded, or deleted as appropriate.

4. Permitted purpose

The substantive purpose of capture Data is to develop, train, evaluate, improve, and implement models intended to operate physical robotic hardware, including necessary preparation, simulation, validation, and deployment (“Robotics Purpose”). Security, redaction, compliance, and Customer review may support that purpose.

Capture Data must not be used for advertising, monitoring, profiling, or making consequential decisions about individuals, biometric identification, or training general-purpose AI unrelated to robotic hardware. We do not perform facial recognition or create biometric identification templates for this program. Face detection may be used to locate and mask faces, subject to law. A Platform or policy update cannot unilaterally expand an agreed purpose.

5. Data and ownership

“Data” includes authorized task video and images, approved task sensor information, associated metadata, frames, annotations, task and motion representations, and derived datasets, whether collected through an app or Capture Equipment and whether stored or processed locally or in the cloud. “Sanitized Data” means Data processed to remove Customer Confidential Information and information that identifies, or reasonably permits identification of, individuals. Face blurring alone does not meet this standard. “Project Models” include resulting robotics task models, weights, checkpoints, software, control policies, robotic control systems, and improvements developed or fine-tuned using Data.

Subject to a controlling Customer Agreement, HireApp owns the Data and Project Models and their transferable intellectual property rights. To the extent you are authorized to grant rights and acquire transferable rights in Data created for the program, you assign those rights to HireApp. HireApp must obtain the separate assignments and permissions needed from operators, contributors, developers, and partners involved in creating the Data or Project Models; an individual cannot assign someone else’s rights.

Customers retain their underlying site, process, operational, and business information and their pre-existing or independently developed intellectual property. Third parties retain their pre-existing rights, and individuals retain nonwaivable rights. Ownership of a recording does not transfer ownership of everything visible in it. Customer authorization permits secure capture and processing of approved workflows and internal use of privacy-processed workflow information for the Robotics Purpose within the agreed program. Incidental confidential documents, credentials, and unrelated sensitive content are not licensed as training material.

Subject to these restrictions and the Customer Agreement, HireApp may combine, adapt, use, and license Sanitized Data and develop, license, and deploy compliant Project Models worldwide across customers, sites, and robotic platforms. These rights may continue royalty-free and perpetually to the extent lawful. Using a Customer’s underlying site information, name, or site-identifiable footage beyond its program requires its prior written consent. Cross-customer use must not expose protected information. Customers receive no royalties, model weights, source code, or rights in other customers’ data unless separately agreed in writing.

6. Customer viewing and downloads

Authorized Customer users may track capture activity and upload status and review Sanitized Data made available after processing. Downloads are permitted only where expressly enabled and authorized. Dashboard access is not a grant of access to raw footage, internal production tools, Project Models, model weights, source code, or other customers’ information.

HireApp grants the Customer a nonexclusive, nontransferable, royalty-free license to use shared videos for internal tracking, review, and verification of capture activities. You must not use them to train models, sell or sublicense them, publish them, or provide them to third parties for model development. Broader use requires a written agreement with HireApp and any other required permissions.

Protect downloads and do not share credentials, media links, or copies outside the authorized audience. Report footage that appears insufficiently sanitized and do not further distribute it. These restrictions continue for lawfully retained copies after access or the Customer Agreement ends. Internal annotations and processing outputs are not Customer deliverables unless expressly released under the Customer Agreement.

7. Confidentiality and sanitization

“Customer Confidential Information” includes nonpublic information identified as confidential or reasonably understood to be confidential, including documents, drawings, invoices, pricing, customer and supplier information, credentials, screens, trade secrets, and confidential facility layouts or processes. An exception applies only if the receiving party can demonstrate lawful unrestricted prior knowledge or receipt, independent development, or public availability without breach. Exceptions do not remove personal information protections.

HireApp must use at least reasonable care and process protected information only as authorized. Before training, identifiable faces must be blurred where applicable, other identifying features obscured as needed, and incidental confidential or unrelated sensitive content removed. Approved workflow information may remain in internal training Data only within the Customer’s permitted program and rights.

Before Customer delivery or robotics-partner sharing, Data must meet the Sanitized Data standard. Sharing beyond the program also requires removal of site-identifying details unless the Customer has consented in writing. Quality checks must be documented before training or release. Inadequately protected segments must be withheld. Released Data and Project Models must not disclose protected information; affected releases must be promptly restricted and remediated when discovered.

Each party must protect the other’s nonpublic technical, operational, pricing, and business information with at least reasonable care. Confidentiality continues while information remains confidential, including for as long as trade secrets qualify for protection. Stricter applicable nondisclosure agreements continue to apply.

8. Partners and operational access

Robotics partners may receive only Sanitized Data under written agreements limiting use to the Robotics Purpose, prohibiting re-identification and unauthorized onward sharing, and preserving HireApp’s rights in resulting Project Models, subject to partners’ pre-existing technology. Public releases require the relevant Customer’s written consent.

Access to unredacted recordings and confidential information is limited to authorized personnel who need access for the approved services, are bound by confidentiality, and fall within the access permitted by the Customer Agreement. Operators may access recordings only as needed for authorized capture and upload. AWS may provide secure hosting and processing. Unless expressly authorized by the Customer Agreement, access by a processor or affiliate requires the Customer’s prior written approval of its identity, access location, and purpose. These general role descriptions do not authorize anyone excluded by a Customer Agreement. Operational providers receive no independent Data-use rights; HireApp remains responsible as required by its agreements.

Recordings are to be held in private AWS S3 storage in US East (N. Virginia), with processing and remote access limited to the United States and the Republic of Serbia unless otherwise agreed in writing before a change. Legally compelled disclosure is limited to what is required, with advance notice where lawful and reasonable cooperation on protective measures.

9. Acceptable use

Do not bypass access controls, obtain another customer’s data, compromise the Platform, introduce malicious code, scrape or redistribute restricted content, misrepresent your authorization, or interfere with other users. Do not re-identify people in sanitized material, reconstruct protected information, or use recordings to evaluate, rank, or make consequential decisions about individuals. Do not reverse engineer protected software except where applicable law expressly permits it. Report suspected security or privacy problems through the contact below.

10. Fees and hardware

Supply, sale, loan, rental, installation, and support of Capture Equipment are governed by the applicable Customer Agreement or equipment order. That document must address ownership, permitted use, maintenance, updates, charges, responsibility for loss or damage, and return or replacement as relevant. These Terms do not by themselves transfer hardware ownership or promise any particular device, warranty, or support period. Equipment ownership and the Data rights in section 5 are separate.

Use approved equipment configurations and authorized software or firmware. Coordinate security and maintenance updates with the designated administrator; an update cannot expand approved collection. Before equipment is returned, reassigned, serviced, or disposed of, authorized personnel must secure or remove local data and credentials under the agreed handling procedure, without bypassing verified-upload or legal-preservation requirements. A hardware manufacturer or repair provider does not receive access to recordings merely because it supplies or services the equipment; the access restrictions in section 8 still apply.

Fees, service scope, support commitments, and hardware rights must be set out in a separate written agreement. Account creation or viewer use does not by itself establish a capture fee, royalty, minimum data volume, exclusivity commitment, hardware delivery date, or guaranteed productivity result.

Deployment of physical robotic hardware for a robotics pilot or operational use requires an agreed statement of work addressing units, sites, tasks, timing, safety, support, insurance, damage responsibility, and removal or return. These robotics deployment terms are distinct from the arrangements for Capture Equipment used to gather data. An agreed free pilot does not automatically convert to paid service. Hardware remains its owner’s property, separate from Data and Project Models. Specific Customer Agreement commitments, including any agreed pilot period, remain effective.

11. Retention and termination

We may retain raw originals, processed recordings, Sanitized Data, annotations, datasets, and compliant Project Models for as long as reasonably necessary for the Robotics Purpose, subject to the Customer Agreement and law. Retention does not authorize training or sharing before required processing. We must periodically review identifiable or confidential materials and delete or sanitize them when no longer reasonably needed, subject to lawful preservation duties. See the Privacy Policy for further details.

We may restrict affected access or activities to address a material safety, privacy, confidentiality, or security concern, unlawful use, or unauthorized access, with notice where lawful and practicable. A Customer Agreement governs its termination. In the absence of a different signed provision, either party may terminate the applicable service arrangement for a material breach left uncured for 15 days after written notice, or immediately by written notice if it cannot be cured. These Terms create no unilateral right to terminate a signed Customer Agreement for convenience.

Stopping capture, closing an individual account, or losing dashboard access does not automatically delete lawfully retained Data or terminate a Customer Agreement. Termination ends authorization for new recording under the terminated arrangement. Compliant pre-existing rights, confidentiality, privacy, security, sharing restrictions, downloaded-copy restrictions, and accrued obligations survive as applicable. Continued dashboard access after termination requires agreement. Legally required deletion or remediation, including of affected models where required, remains mandatory.

12. Availability and outputs

Except for express Customer Agreement commitments and nonwaivable rights, the Platform and automated outputs are provided as available without implied warranties of merchantability, fitness for a particular purpose, or error-free operation. Processing times, estimated status, annotations, motion representations, and other generated outputs may be incomplete or inaccurate and require appropriate review. They are not safety certifications or substitutes for site-specific validation before physical robot operation.

These qualifications do not excuse HireApp’s express confidentiality, sanitization, security, data-use, or other contractual duties.

13. Liability

To the extent permitted by law, neither party is liable under these Terms for indirect, consequential, special, or punitive damages. This exclusion does not apply to fraud, willful misconduct, breach of confidentiality, unauthorized use or disclosure of Data, infringement or misappropriation of intellectual property, or liability that cannot lawfully be excluded.

These Terms introduce no monetary liability cap and do not replace a Customer Agreement’s allocation of liability. Either party may seek appropriate injunctive relief for misuse of Data or confidential information, subject to law. Mandatory consumer and individual rights remain unaffected.

14. Changes and general terms

We may update these Terms by posting a revised version and date and providing reasonable advance notice of material changes through the Platform or a suitable account contact, except where a change must take effect sooner by law. Changes operate prospectively, with agreement where required. Posting revised terms cannot amend a signed Customer Agreement or expand the agreed Robotics Purpose, Data rights, confidentiality, or privacy permissions.

Unless a controlling Customer Agreement provides otherwise, Delaware law governs, excluding conflict-of-laws rules, with exclusive jurisdiction in its state or federal courts. Mandatory laws at recording and processing locations and nonwaivable rights or forums still apply.

Neither party may use the other’s name, logo, or recordings in publicity without prior written consent. Neither party may assign these Terms without the other’s written consent except to a successor in a merger or sale of substantially all relevant assets that assumes the obligations, subject to law. These Terms create no partnership or agency. If a provision is unenforceable, the remainder continues. A waiver must be written. Contractual notices must follow the Customer Agreement; otherwise send them to the contact below and obtain acknowledgment of receipt.

15. Contact

For recording concerns, include the site and approximate date or session identifier if known. Do not email passwords or unnecessary sensitive information.